Sabre Celebrates A Decade Of Growth, Innovation And Technology In India

What started 10 years ago with a team of nine members to support the growing needs of its global customers, Sabre’s Bangalore, India, office has grown to more than 1,000 employees who continue to develop innovative, award-winning solutions, as well as provide exceptional customer care to numerous airlines around the globe.

In September, Sabre celebrated the tenth anniversary of its technology center in Bangalore, India. Opened in 2005, the center has helped Sabre expand and enhance its technology solutions to its global customer base of more than 425,000 travel agents, 400 airlines and 176,000 hotel properties. Sabre’s strategic center in Bangalore supports multiple technology functions including product development, enterprise data and analytics, and operations research. It also provides customer care and support, implementation and consulting services, and product and solutions to clients globally.

“Over the years, we have built a global center of excellence with a focus on technology innovation, acquiring, nurturing and retaining top talent, and staying at the forefront of our competition,” said Shail Maniar, vice president and managing director of Sabre India.

Set up to enhance Sabre’s existing global operations and capabilities, the center now plays a critical role in the technology company’s commitment to providing customers with quality products and solutions, based on innovative technology and driven by best-in-class customer support.

Sabre Employees Celebrate 10 Years

Several employees in the Bangalore office were acknowledged by Sabre leaders, Shail Maniar and Bill Nunan, during the 10th-anniversary celebration for their contribution to the company. Pictured from left: Manjunath Muniappa, Shail Maniar, Bill Nunan, Desikan Varadarajan, Vimal Manivachagan, Chandrasekhar Sakaray, Parameswaran Sundaramurthy, Bhaskar Kalyanasundaram.

Airline Innovation Highlights:
  • The development of market-leading forecasting and optimization models for Sabre AirVision Revenue Manager, which have enabled more than 30 of Sabre’s low-cost carrier customers to accurately manage their revenue. A market leader in this segment, Sabre is now focused on building next-generation revenue-management solutions analytics, integrated with data analytics and business intelligence to help airlines further optimize their revenue in real-time.
  • The development of Sabre AirVision Market Intelligence, the industry’s first online tool powered by global demand data that helps airlines make informed flight-operations decisions, such as when to fly, where to fly and how frequently to fly. The Bangalore team gathered 10 years’ of airline data and developed algorithms to help Sabre’s airline customers operate more efficiently and profitably.
Sabre India

Bangalore, India, is the home of more than 1,000 Sabre employees who provide airlines around the world with innovative new solutions, implementation and consulting services, customer care, and operations research. September marked the 10-year anniversary of the Sabre Bangalore office.

Airline Customer Highlights:
  • The Bangalore center developed mission- critical software to ensure a seamless travel experience for passengers’ post-merger of US Airways into American Airlines in October 2015.
  • The center regularly supports major airline reservations migrations to SabreSonic Customer Sales and Service. Key migrations include Cambodia Angkor Air, Aeroméxico, Philippine Airlines and kulula.
  • The center has been instrumental in upgrading the SabreSonic Check-in platform with industry-leading flight-management capabilities to support airlines during flight disruptions. The platform has helped airlines improve productivity, increase targeted merchandising opportunities and reduce training costs. Nearly 30 airlines have been migrated to SabreSonic Check-in and, currently, more than 50 airlines across Asia, Australia, Europe and Central America are a part of the updated check-in system.
  • The Bangalore team supported Air India’s project to deploy a fully integrated flight- control system, with solutions from Sabre AirVision and Sabre AirCentre suites. The products are expected to offer Air India increased efficiencies, minimal disruptions, enhanced punctuality and passenger connections, as well as better scheduling. Having a local footprint has helped Sabre drive close engagement with Air India.
Sabre 10th Anniversary Celebrations In Bangalore
Sabre India: Transforming Travel Ecosystem
Sabre Market Intelligence
Growth and Culture
  • Awarded “India’s Best Companies to Work For” in 2009 by the Great Place to Work (GPTW), the center provides employees a working environment that encourages personal growth and development, including opportunities to pursue higher education from India’s leading university, Birla Institute of Technology and Science (BITS).
  • Center team members collaborated with the Ministry of Civil Aviation and the Government of India to set up India’s First Aviation University in 2015. Sabre will play a central role in guiding the formation of the curriculum and providing tools and platforms for training. This collaboration with the university will help build a stronger aviation workforce in the Asia/Pacific region.
  • In June, the Bangalore center expanded its facility to accommodate its growing employee base. The decision to invest and grow the center is further testament to the quality of talent that has been nurtured through the center during the last 10 years. The center currently has more than 1,000 employees.
The Big Anniversary Celebration

The energetic team in at the Sabre Bangalore, India, office celebrated 10 years of services through a variety of events including music concerts, entertainers and awards ceremonies.

Employees have been actively involved in community-building initiatives as a part of Sabre’s global Corporate Social Responsibility program. Since 2007, Sabre has been involved in funding education for under- privileged children at Parikrma Humanity Foundation in Bangalore.

“I am fortunate to have been a part of the original nine-member team that set-up the Bangalore center in 2005,” said Maniar. “Ten years on, our commitment to quality, innovation and customer-centric solutions has set a benchmark from which Sabre has grown globally.”