TripCase: Reducing Traveler Stress

Sabre Holdings® introduced its first consumer traveler application nearly 15 years ago when it launched Sabre® Virtually There® for travel agencies and airlines globally. For more than five years, Sabre Holdings has been transforming those websites into mobile sites and building new brands and native applications to provide travelers with real-time information on the go.

Keeping Airline Customers Informed

Using TripCase, airline customers can access their e-tickets and any relevant travel information from the Web or any mobile device, whenever they need it. This provides travelers with valuable information during the most crucial moments of their trip.

In 2011, the company announced its plans to integrate key capabilities from its suite of mobile products, including Sabre Virtually There and GetThere® Mobile, to offer travelers a complete on-the-go travel management product called TripCase®. It grew from a belief that travelers wanted a single product that would work across agency, airline and corporate bookings seamlessly with the ability to add meetings and other non-traditional segment types.

TripCase is now the company’s leading travel-management application, designed to help users travel with confidence and less stress, while also helping airlines stay connected to them every step of the way.

With TripCase, every traveler has easy access to the information they need, when they need it … in real time. They have information from their hotel, rental car, travel agency, corporation or airline at their fingertips — in a clear, concise and intuitive manner. And it’s free.

TripCase is a Web and mobile travel-management platform that monitors trips and anticipates travelers’ needs. With TripCase, travelers can receive critical flight alerts, weather delay updates, security notices and other valuable information when they need it most. It has been featured in the iTunes App Store as one of the leading Apps for 2013, and it has more than a million active users and growing.

In addition to accessing TripCase on the Web, smartphone and tablet users may also visit the site from their mobile browsers. Depending on the device, the appropriate mobile-optimized website will display, providing the best TripCase experience for that particular traveler. Additionally, iPhone and Android users can download the TripCase app for their respective devices.

Trip Details In One Place

Today’s traveler may book all her needs through different channels. Flight reservations are made directly with her favorite airline. Hotel stays are booked on the hotel’s website. Car rentals may be arranged with a discount travel agency. And concert tickets might have been purchased through an online dealer.

TripCase provides end-to-end trip management and helps today’s travelers organize their trip information — all in one place. Users can add any event, function, meal or meeting to their TripCase account. In fact, the more they add, the more informed they will be.

“I used TripCase for my husband’s trip the other day,” said TripCase user, Sarah Hamberlin. “Very cool! It kept him organized, and I think this is the first trip he has gone on and not called me asking questions. Makes me happy!”

Even better than staying organized, travelers won’t be caught off guard by gate changes, flight delays or cancellations. That’s because TripCase starts monitoring flights 48 hours before departure. If there are any changes, the robust system notifies travelers immediately via the TripCase Tripfeed, email or push notifications on iPhone.

If airline customers need to review trip details in-flight, trip data is cached for them using TripCase iPhone and Android apps. This lets travelers view their trip details while traveling without a data connection.

TripCase Travel Tools

Based on a traveler’ itinerary, TripCase can map directions between locations in a trip, provide weather forecasts and share arrival updates.

There are four ways to import a trip into a TripCase account:

  1. Travelers can forward confirmation emails (flight, hotel, dinner reservations, etc.) to and TripCase puts their details into TripCase within minutes.
  2. Travelers who book through a Sabre® Connected travel provider can automatically have their trip details pushed into their TripCase account. Best of all, when changes are made to the itinerary, the details of the “linked” trip will be automatically updated in the travelers account to reflect the latest changes.
  3. Travelers can manually input their trip details into their TripCase account. The Web and mobile interface makes it easy for users to follow the step-by-step process.
  4. Finally, airlines can automatically push bookings into TripCase for their customers. The bookings sent to TripCase directly from airlines can also be “linked,” seamlessly keeping travelers up-to-date with the latest flight changes.
Higher Level Of Service

By creating a free TripCase account, airline customers can access a wide array of TripCase tools that can help them better manage their entire travel experience. Travelers will not only be able to access all the flight status information on the go, but they will also have instant access to road maps, weather details, seat maps and hotel phone numbers, so they can enjoy a pleasant, less-stressful travel experience.

The added functionality TripCase offers helps airlines better serve their direct customers who book through the call center and Web, or even those who book through other distribution channels.

Airlines can enhance their travelers’ experience by proactively leveraging TripCase, part of the SabreSonic® Customer Sales & Service solution. It’s the only traveler-service platform airlines need to help customers travel with more confidence and less anxiety.

Message Stream

Action View in the TripCase mobile app allows travelers to focus on the details of each trip segment as it occurs. This is also where they will find their relevant TripCase Connect messages.

As part of the SabreSonic CSS solution, TripCase offers airlines the ability to:

  • Elevate their level of service,
  • Improve operational efficiency,
  • Empower travelers with superior travel tools,
  • Communicate with travelers before, during and after their trip.

How can TripCase do this? By providing the information travelers need, how they need it and when they need it.

Airlines can use TripCase to send confirmation emails and e-tickets to travelers. Emails and documents are available in 22 languages and configurable through the TripCase® Connect configuration platform. With TripCase Connect, email confirmations can be customized by destination. Travel documents, such as e-tickets and e-invoices, can then be attached as PDF files in the confirmation email and will include the airline’s own logo.

While the confirmation email can provide all the flight information a traveler needs, that same information is also made available via the traveler’s unique TripCase account. In other words, because the same documents are accessible from the TripCase Web or mobile app, travelers can quickly view their important documents during the most crucial moments of their trip. The documents are archived in TripCase for 13 months after the trip has passed, and they can be generated in the language of an airline’s choice.

Paper itineraries or email itineraries are not as valuable to travelers when things change, as they often do. TripCase gives travelers a live itinerary that automatically updates to reflect changes so travelers always know where they need to be.

The same Web platform airlines use to configure confirmation emails and travel documents can be used to help better manage their relationships with customers. TripCase Connect enables airlines to connect with all their bookings, regardless of their booking channel. Through TripCase Connect, airlines can send timely and relevant messages to any TripCase user flying on their airline.

A TripCase message delivered to a traveler’s phone can help her become a more-informed flyer. Airlines can also enhance their customer service by providing the necessary operational information when passengers need it. They can target specific groups of travelers by travel dates, origin, destination and more.

Changing The Way You Travel

TripCase is a web and mobile travel management platform that monitors trips and anticipates travelers’ needs. Travelers will receive critical flight alerts, weather delay updates, security notices and other valuable information when they need it most — at no cost!

Changes in crew management processes will also be reflected in the operations manual as well as union contracts. Inclusion of relevant fatigue-mitigating processes to manuals and contracts is required to inform crewmembers on behavior that they can influence and that reduces fatigue.

“We are excited to implement TripCase because it helps us provide the high level of service that our guests expect,” said Prote Setsuwan, vice president of marketing for Bangkok Airways. “The message capabilities within the TripCase application allow us to provide our guests the information they need about their travel on Bangkok Airways.”

Timely messages can improve an airline’s operational efficiency. Airlines can reduce customer call volumes by empowering their travelers with self-service options as an extension of the airline offering. They can also build their relationship with all travelers by inviting them to sign up for a loyalty program or by providing details on baggage allowance.

Additionally, if an airline has its own mobile site or app, TripCase is a way to complement any airline mobile strategy, adding another dimension and access point for travelers. In other words, a traveler can be exposed to an airline’s mobile app or website directly from a TripCase message.

With targeted messaging capabilities and document delivery services, TripCase and TripCase Connect can help airlines elevate their level of service and provide their travelers with a less-stressful travel experience. It provides the features airlines need to operate efficiently, drive revenue and simply wow their customers.

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